Here are some frequently asked questions. The fastest way to get support is to check the common issues below. 

95% of inquiries we receive are related to these common issues.


Click on each question to view the answer.

I bought the plans but I can't access it

​Can I buy plans separately?

W​here can I see a sample of your plans?

How do I send this as a gift?

Can I access the plans from a mobile / tablet?

Can I view the plans from another computer?

Do you offer a money back guarantee?

​​Metric or imperial units?

​​I received an error when I try to order

Can I pay by telephone or send a check?

​​​Is it safe to buy online?

What if my PC crashes and I lose all my files?

​​​How do I open and view the plans?

Do your plans comply with building codes?

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2802 Flintrock Trace, Austin, TX, 78738, US